Terms of Service
MyMCServers ("MyMCServers") agrees to furnish services to the Subscriber, subject to the following ("Terms of Service").
MyMCServers, the company hereafter referred to as, ("MyMCServers"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").
Use of MyMCServers Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service").
All provisions of this contract are subject to change from time to time at the discretion of MyMCServers. Subscriber understands that change to the ToS by MyMCServers shall not be grounds for early contract termination or non-payment.
By accepting to these terms you indicate that you also agree to the Minecraft End User License Agreement
1. Refund and Disputes
Servers are eligible for refunds within 1 twenty-four hour day of the creation of the server in our database. This point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause. As dedicated servers require explicit provisioning, we are not able to provide refunds on these orders.
To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at https://mymcservers.com/client
. MyMCServers does not have access to any Client's PayPal account. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service. If there are any overdue invoices on the Client's account, We retain the right to suspend and/or cancel all other services on that account.
3. Liability Limitation and Exclusion
MyMCServers, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. MyMCServers shall not be held liable for any disruption, delay, or disconnection of services for any period of time.
Any support requests required for products from MyMCServers shall be submitted through the billing system via tickets. A ticket may be submitted at https://mymcservers.com/client/submitticket.php
. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
5. MySQL Agreement
While we offer instant database creation from our Multicraft panel, you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by MyMCServers, you understand that we reserve the sole right to terminate it if we deem it necessary. Additionally, our MySQL service is not to be used for personal use, this is not limited to but includes the usage of MySQL for private websites, and other non-server uses.
MyMCServers cannot guarantee that all promotions and promo codes codes will remain operational at all times.
7. Legal Contact
MyMCServers retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.
MyMCServers regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the fullest extent of the law. By purchasing a server from MyMCServers you permit us to modify your server, this includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Minecraft server.
Any verbal or written threats to compromise our server systems or any other equipment owned by MyMCServers will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments to MyMCServers your server will be suspended. Files will be kept as long as possible after termination or suspension; however the guaranteed amount of time is unspecified. MyMCServers retains the sole right to stop, start, and modify your server.
8. Unlimited Policy
While we offer unlimited bandwidth and space to our customers we reserve the right to remove excessive file(s) such as large logs, redundant backups, or other files they may impact the node. This policy is in place to protect our users, since full disks (SSDs) can, and will, cause corruption of many files on the drive.
9. Unfair Usage
If we find your server using any sort of system to bypass limits put on your server (such as slots or RAM amount) your server is subject to being terminated without refund.
Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or any other basis if deemed needed.
Acceptable Use Policy
1. Illegal Use
MyMCServers services may not be used for illegal purposes or in support of illegal activities. MyMCServers reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.
Using of the MyMCServers services to transmit any material (by e-mail, uploading, posting or otherwise sharing) that threatens or encourages bodily harm or destruction of property.
Using of the MyMCServers services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.
4. Forgery or Impersonation
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
5. Fraudulent Activity
Use of MyMCServers service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."
6. Unauthorized Access
Use of the MyMCServers service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of MyMCServers or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending MyMCServers account is subject to immediate termination and further investigation.
7. Network disruptions and unfriendly activity:
Use of the MyMCServers service for any activity which affects the ability of other people or systems to use MyMCServers Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. MyMCServers will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.
9. Third-party Links, Sites and Services
Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by MyMCServers. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from MyMCServers, you do so at your own risk and you agree that MyMCServers will have no liability arising from your use of or access to any third-party website, service, or content.
Live Chat ToS
By starting the chat with a support representative, you agree to the following terms of service, breaching any of these terms will result in the Live Chat privilege being revoked from the user either temporarily (up to 72 hours) or permanently. We reserve the right to revoke access to Live Chat at our discretion.
1. Name and Email
All clients must use the email address and name associated with their account to use the Live Chat system.
2. Harassment and Threats
Using MyMCServers's Live Chat system to transmit any material that harasses another person, including but not limited to MyMCServers and/or its staff and partners can result in the Live Chat privilege being revoked. This includes but is not limited to profanity, threats and destruction of property.
3. Level of Support
The Live Chat system is to be used for informational purposes only. MyMCServers cannot guarantee the resolution of any issue you may have with our services during your session, even if you have purchased premium support add-ons such as Plugin Support.
Some issues can only be handled through a support ticket. The support representative will direct you to the appropriate department.
Support agents are prohibited from coming onto your server to help resolve issues while you are in the Live Chat system.
MyMCServers can only offer support with the services that it provides.
4. Security and Verification
There are certain aspects where due to the lack of verification, the user must submit a ticket with the billing account associated with the product in question. This must be done to verify the legitimacy of the request.
1. Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
2. Non-personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
3. Web Browser Cookies
4. How we use collected information
MyMCServers may collect and use Users personal information for the following purposes:
To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
5. How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
6. Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
8. Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and Terms of Service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on April 2nd, 2015.
MyMCServers was founded in 2015. We strive to bring refreshing new ideas and skills to the Minecraft world, with our various high quality products and services.